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Personal and Professional Growth

Sales Support Analyst

Shanghai, SH, CN, 200030

Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.


  • First line phone contact with customers and internal personnel.  Identify new customers, develop value-added tracking tools and customer presentations to help achieve business plan and track and report progress to the business plan.  Proactively identify information that is useful for the field sales associates and push that to them to manage their business activities.  Support ad-hoc project that relates to the selling effort work (example: stamped thrust outsource project, MSI, etc.)
  • Reports – Initiate, monitor, and submit reports as needed including but not limited to visit, opportunity, PD task clean up, account to sales management and marketing team.
  • PPAP – Engage Application Engineering to review and/or create drawings.  Responsible for coordinating MSI/PPAP requests and supporting Sales Engineers.  Compile and maintain regional MSI data-base with status and who has the ball.
  • Contract Review - Manage task updates providing supporting documentation.  Communicate with Sales via CRM (task management) and coordinate with the contract review team
  •  Master Data Management (MDM) - Create, maintain and communicate changes related to Master Data within CRM / SAP.
  • Customer Complaints - Understand the key performance indicators (KPI’s) that will be used to measure request and promise datesIdentify CRM reports to assist with the Customer Complaint process
  • Customer Acceptance - Manage project validation and approval.  Provide the Sales team with project information including presentation materials and customer notification letters.  Describe the KPIs that will be measured for these processesExecute KPIs in CRM
  • NBPR - Identify where to import and export the quote information in CRM/GPT. Help sales to apply for the new business price for the special cases.
  • PAR – Renewal pricing agreement requirement on time in GPT to make sure the order can be placed successfully.


  • Bachelor’s degree
  • SAP Systems Competency for quoting and order book management
  • MS Office (Excel, Access, Word, PPT) Master Competency
  • TKR commercial systems and processes including: PDR, BI, Data Warehouse, NPR, NPO, NPM, GQTS, CIDR, MOC/MSI, SharePoint’s
  • Independent thinker with strong competencies in data analysis     
  • Professional demeanor and presentation, strong customer service interest and skills     
  • Time management - independent self-starter
  • Organized, detailed and strong interest in continuous improvement
  • Communications, team building, and strategic thinking skills
  • Analytical capability to work independently and problem solve related to serving our customers
  • Good written and speaking in English.     

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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