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Customer Service Operations Analyst

Broomfield, CO, US, 80020

Your Career Begins at Timken 

If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.



Wazee Crane, a division of Timken Power Systems, has an opening for a Customer Service Operations Analyst at the Broomfield, CO site.  This role is responsible for the collection and management of all ERP and related data and entries to ensure smooth and GAAP compliant billing, payment, and reconciliations for all orders and jobs of TMCS West. This includes but is not limited to: commercial and legal terms, complete cost and revenue capture, pay portal compliance and scheduling, project billing including pay applications, lien waivers, premium wage entries, expenses, and mileage.   This position reports to the Controller of Timken Motor and Crane Services - West.        



Essential Responsibilities


  • Manage all orders and jobs to ensure applicable revenue and costs are captured with necessary documentation to facilitate financial audits and GAAP compliance
  • Ensure complete and accurate data is present and accounted for to facilitate financial reconciliations and to report on expenditures and profitability
  • Manage contract review and reconciliation including commercial and legal terms
  • Reconcile transactions and prepare summaries
  • Support production and service teams (supply chain, shop supplies, tooling, scheduling, communication, coordination)
  • Manage local fleet including emissions, insurance, registration, etc.
  • Follow inventory control procedures as instructed and assist with physical inventory counts
  • Promote a professional company image by providing industry leading customer service
  • Perform other duties and projects as assigned and assist other departments as directed or approved by supervisor



Basic Qualifications


  • Bachelors degree in a business field required
  • 3 years of experience with WIP / job cost data entry and data management required, 5 years preferred
  • 2 years of experience in sales tax entry and confirmation and an understanding of sales tax requirements required, 5 years preferred
  • 1 year of experience reviewing commercial or legal contracts preferred
  • Intermediate to advanced understanding of accounting procedures and good business practices
  • 5 years working in an office setting, manufacturing environment preferred
  • Proficient with ERP software, EPICOR preferred
  • Skilled in Microsoft 365/Office Suite



Key Attributes


  • Strong sense of urgency, as well as problem solving and multi-tasking skills
  • Attention to detail, accuracy, and neatness working with figures
  • Exceptional interpersonal skills
  • Ability to work in a busy, fast-paced environment



The yearly compensation for this role is $55,000 - $75,000, is commensurate on experience and education, and could pay more or less than the posted range. This full-time position is eligible to participate in the company’s short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision.



Qualified candidates can apply for this position by clicking on the link located in the job posting at 




All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.


Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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