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Personal and Professional Growth

Customer Relations Process Analyst

Wadsworth, OH, US, 44281

Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

This position will be responsible for continuous process improvement efforts for customer service for PTTech and TCP. These
improvement efforts will support growth, increase efficiency, reduce costs and aim to provide a best-in-class customer experience.
This position will have direct responsibility for improvements that affect the US customer service department. This position will also
collaborate with global customer service and supply chain teams to support improvements around the world.

Essential Responsibilities:

  • Create and interpret metric data for global customer service KPIs such as allocated unshipped, lead time, delivery blocks, order cancellations, OTD, stock-in rate, expedites. 
  • Identify problem areas based on metric data and recommend solutions to correct them.
  • Support adherence to existing policies and processes. Address problems with support from manager.
  • Recommend changes to processes where necessary to address audit findings, increase efficiency, reduce costs, improve the customer
  • experience. Collaborate with peers across supply chain to ensure full understanding of areas impacted by potential changes to the
  • customer service process.
  • Work on projects to enhance customer relationships and support growth of the business. Examples include Timken Collaborative
  • Inventory Management (TCIM).
  • Perform special analyses as requested by US customer relations management team to investigate, troubleshoot or identify problems.
  • Provide conclusions and recommendations based on analysis. Management team includes Mgr - Global Customer Service, Customer Relations
  • Continuous Improvement and process management.
  • Conduct training of customer service teams as needed.  Acts as a help chain for internal useers, this may entail SAP, e-commerce or business process training.
  • Create and deliver presentations to various key parties such as senior leadership, customers, internal supply chain departments, etc.
  • Could include global/domestic travel to customers or other Timken facilities.
  • Order Management Power User
  • SIOP Administration


Associates in Business, Supply Chain Management or Engineering

3 - 5  years experience in Suppy Chain or Customers Service

Experienced SAP user

Manufacturing experience a plus 


Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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