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Personal and Professional Growth


Customer Service Representative

Miamisburg, OH, US, 45342


Your Career Begins at Timken 
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

Purpose:

To support a variety of activities for the Groeneveld Dayton operation ensuring that customer’s requirements are being met in a timely and effective manner. This will require collaboration between various locations and departments such as the business unit branches, sales, scheduling, production and shipping/receiving departments.

 

This position is expected to be able to support all product lines supplied by the Dayton facility. In this capacity, additional responsibilities include arranging for freight, providing shipping documents, quoting parts, following up on quotes, assisting in accounts receivable calls to customers, etc.

 

Responsibilities:

  1. Maintain positive and professional relationships with customers and prospects as well as co-workers, supervisors, managers and operators
  2. Proactively identify and execute opportunities for improvement in the order fulfillment process
  3. Ability to produce and employ various reports to capture information such as: order history, shipment schedules and account receivables
  4. Request, communicate and maintain forecast information on future orders
  5. Assist in resolving customer complaints in a timely and effective manner
  6. Effectively utilize various CRM tools to provide accurate and complete information (invoice copies, shipment tracking information, etc.) as requested
  7. Maintain an open dialogue with customers to ensure that level of satisfaction is being exceeded
  8. Relationship building with customers through open and honest communication
  9. Enter customer purchase orders into CRM datatbase, generate sales order/pick slips, deliver pick slips to appropriate department within the warehouse.
  10. Serve as the liaison between Groeneveld operations and Groeneveld customers to ensure that orders are being fulfilled accurately, on time and in the proper prioritization

Provide backup support for co-workers during planned and unplanned absences, such as; vacation, unexpected illnesses, etc

 

Technical Skills:

Exceptional communication skilss, verbal and written     

Basic math skills

Microsoft office proficiency

Ability to develop knowledge of the product

CRM database experience

Operate with a strong sense of urgency for customer satisfaction    

 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.


Join one of the World’s Most Ethical Companies® – an honor we’ve received nine times.


 


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.6 billion in sales in 2018 and employs more than 17,000 people globally, operating from 35 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati

Job Segment: Customer Service Representative, Warehouse, Accounts Receivable, Database, Customer Service, Manufacturing, Finance, Technology