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Personal and Professional Growth


Back Office Technical Support Analyst

Miamisburg, OH, US, 45342


Your Career Begins at Timken 
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.  Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Commercial Office & Technical Support Analyst provides cross functional support to both internal and external customers utilizing technical and administrative capabilities.  The role will ensure logistics, fulfillment, and customer support primarily related to the Industrial Division is provided across all verticals.  

 

Essential Responsibilities:

 

    • Provide inside sales support through assistance in quoting and sales order management with customers and/or through sales representatives.
    • Provide exceptional customer service in person and via phone communication
    • Provide basic technical support to local FSTs and customers regarding products, parts’ requirements and general inquiries.
    • Monitor quality
    • Key player in the communication and completion of the order process with other departments; liaison between Account Managers, Technicians, Engineering and Warehouse
    • Ensure inventory is maintained as necessary
    • Facilitate logistics requirements for product, parts orders
    • Complete administrative tasks associated with work orders, inventory replenishment and general back office duties.
    • Monitor quality of parts and inventory


Technical/Functional Skills:

 

  • Software knowledge and experience with MS Office suite
  • Practical technical insight and experience
  • Accurate and solution-oriented
  • Knowledge of the various markets and products applications with a strong background in industrial applications.
  • Good communication skills, both verbally and written.
  • Knowledge and/or affinity with ERP systems
  • Mechanical/technical aptitude

 

Qualifications:

 

Bachelors Degree with 2 years experience. 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.


Join one of the World’s Most Ethical Companies® – an honor we’ve received ten times.


 


The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries.

Why Choose Timken?

  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati

Job Segment: Help Desk, Information Technology, Technical Support, Engineer, Warehouse, Technology, Engineering, Manufacturing